Global Reviews provides the most accurate, actionable and predictive evidence to improve sales conversion, customer experience and customer retention across your customer touchpoints.
We call it Why Analytics - putting the why behind what you see.
We MEASURE the things that matter
- The experience you provide your customers
- Effectiveness and impacts of key business drivers (Channel/Products/Service/Marketing/Value)
- How easy it is to buy from you
- Your performance against your key competitors, locally and globally.
We help you UNDERSTAND
- Why customers behave like they do and why they make the decisions they make
- Your competitive advantage
- What is important to your customer
- Where your business is negatively impacting the customer and why
- Whether you're leveraging the strengths of each customer interaction channel
- Who is winning your customer and why.
We provide direction to help you IMPROVE
- What you need to action to reduce customer effort and enhance the customer journey
- What you need to focus on to improve performance against your competitors
- What you need to action to improve optimise website customer conversion
- What you need to action to drive sales and service effectiveness via your call centre and branch channels
- What you should tackle first to ensure you drive business improvement and ROI.