In February we launched the first stage of enhanced filtering giving clients the ability to filter data to their specific customer segments being Gender, Age, Location and Income.
Filter by question
We have now taken this filtering even further with the launch of question filters! We understand that our clients require the greatest level of flexibility to manipulate data accessible in the Portal and with question filters they can now drill down on any question response to segment the report by that value.
By Jette Doherty, Senior Client Advisor, Global Reviews
As the financial year end approaches and Superannuation funds make a push to increase funds by the 30th of June by assisting current customers in understanding what a little co-contribution can mean in the long run, we as members start to panic and contact the superfund to make our deposits – or do we…?
Today’s business section of the Melbourne daily newspaper The Age ran an article by Clancy Yeates about the nature of mobile banking. The brief article cites that 40% of all digital log-ons were from mobile but only constituted 9.6% of total digital transactions. This article however did not articulate ‘why’ this is so, or explain the behaviour of those 30.4% that use mobile banking for non-transactional reasons.
In such a competitive market as telecommunications it is interesting that a recent study conducted by Global Reviews on the industry’s contact centres shows that many companies lack the ability to present the customer with a convincing value proposition.
The Global Reviews research shows that the industry is not taking advantage of its contact centre channels to increase its customer base. Instead, agents are often serving as reactive order-takers, who pitch the most popular product, without first getting to know the customer and matching the best product to their needs.
By Jeremy Weinstein, Client Advisor, Global Reviews @drjezza
The headline of an article published in ‘The Age’ the day AGL was fined for misleading customers was ‘AGL fined $1.5m for door-knocking lies’ and the first thing I thought of was trust: it takes years to build it and minutes to take it away. But what about trust online? How can brands build trust via their websites?
By Jeremy Weinstein, Client Advisor, Global Reviews
With Australia's love of sports and the increasing growth in online betting, Global Reviews will look to launch a number of studies for this category this month.
A recent online survey undertaken by Global Reviews on the use of mobile banking apps has highlighted security is the number one consumer concern. 57% of survey participants that don’t use mobile internet banking said they would only use their mobile device in the future if they could be convinced that it is safe.
Those who regularly use mobile devices for banking purposes were asked whether there were any transactions they would not perform. Interestingly:
Key online marketing and sales insights to help energy retailers drive better conversion and advocacy.
Find out where consumers have good and bad customer experience when they go online to choose an energy provider. Obtain competitive analysis insights into some of the key players in the industry.
11:00am - 11:45am
Thursday 18th April 2013
Are you passionate about developing a platform that helps top tier companies drive improvement in their customer experience? Do you want to be a part of a dynamic company on a rapid growth path?
If your answer is YES, then read further…
Position: Software Developer
Location: Melbourne (Australia)