Ideas & musings about consumer behaviour

Global Reviews and SmartCompany team up to publish monthly CE reports


We’re thrilled to announce that SmartCompany and Global Reviews have teamed up to publish a monthly Customer Experience Industry Benchmark report.

SmartCompany is one of Australia’s leading news, information and resource websites for entrepreneurs, business owners and business managers.

Every month, Global Reviews will examine a different industry sector to report on the companies who are delivering a superior customer experience online. Along with the results, Global Reviews will be providing best practice recommendations and tips for those working in and consulting to the industry.

The first industry being profiled is the Energy sector. For a wrap up on the results and expert commentary, please click here.

To know how your organisation is performing the Global Reviews Customer Experience Index, please contact us.


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