Ideas & musings about consumer behaviour

GR sponsors Call to Excellence: First Contact That Lasts Conference


Global Reviews is proud announce that we have been named sponsors of the ‘Call to Excellence: First Contact That Lasts’ Conference in Melbourne on the 28th and 29th March 2011.

As contact centres become the focal point of business in this fast paced industry, attend this event to gain valuable and practical insights shared by some of the award winning and some of the most successful players in this field.

‘Call to Excellence: First Contact That Lasts’ will enable you to develop effective strategy and tactics to manage evolving demographic of workforce and on-going issue of first call resolution to maximise satisfaction of customer.

Peter Grist, Managing Partner with Global Reviews, is proud to announce our association with this conference. Peter will also be presenting a session on “Customer Experience turning measurement into action” on day 2 of the conference which will be held at Hilton On The Park. Other keynote speakers include Maura Sullivan, Customer Loyalty Team Manager from Zappos CLT (USA); Michael Meredith, CEO Australian Teleservice Association; Brady Jacobsen, Australia Post; Gerry O’Shaugnessy, A&G Insurance Services; Elizabeth Waldron, Westpac Banking Corporation and Michael Ossipoff from Telstra.

For a brochure and registration, please contact Ms Cindy Cluny at


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