Would you like to get paid to visit bank branches and assess them?

The Branch Customer Experience Benchmark objectively measures the quality of experience that companies provide in their stores/branches. As part of this process, we are looking for Customer Surrogates(Mystery Shoppers) to visit branches and assess their performance.

The ideal candidates will have some experience in Mystery Shopping, and access to the internet. The visits take place during business hours.

Should you wish to register your details with our team, please click here.

The Branch CE Benchmark helps you to:

• Objectively measure the Customer Experience provided via your branch / store environment.
• Understand the branch experience impact on your company's image.
• Identify your strengths and weaknesses, and those of competitors.
• Compare your performance to best practice examples across other industries.
• Track performance changes over time, and those of your competitors.
• Develop strategies to improve branch experience, encouraging repeat face to face business.