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Senior Client Advisor (Digital) - Strategy, Marketing & Customer Experience

Location: Melbourne (Australia)

We're seeking an experienced digital practitioner (agency or client-side) with a love for data and
a passion to deliver high performing digital customer experiences.

About the role

You will be responsible for advising marketing and digital leaders within many of the world’s most recognised brands on evidence-based improvements to their marketing/digital strategies and online/mobile journeys.

The purpose of this role is to help create and drive client interaction, client satisfaction, client champions and Global Reviews’ continued growth across Australia and New Zealand.

What we need

You will be:

  • Delivering Insights Activation Workshops that deliver tailored performance analysis and advice to each client.
  • Helping subscribing clients optimise performance and meet internal financial goals through Global Reviews’ structured and ongoing ‘Insight Activation Programme’
  • Maintaining and developing ongoing client relationships to help Global Reviews attain account growth and retention targets.
  • Developing a deep understanding of our clients’ markets, the specific challenges they face and global digital trends so that the ‘Senior Client Advisor’ is respected as a trusted knowledge leader.
  • Working with the Commercial and Marketing team to deliver industry reports, PR activities and speaking engagements at external events. 
  • Providing business development/sales support with prospective clients.

 

About you

Do any of these sound like you?

  • MUST LOVE DATA!
  • 7-10 years + exposure to marketing / digital marketing / usability / customer experience / consumer research
  • Confident and strong public speaker who can demonstrate experience at inspiring and convincing senior marketing / digital executives to make necessary decisions
  • Up to date knowledge of latest digital and mobile sales/usage trends
  • Highly comfortable with data analysis and manipulation
  • Strong ability to identify the key points within a mass of information/data and make justifiable, insightful recommendations
  • Ability to work both as part of a team and independently
  • Excellent written and presenting skills
  • Experience in writing reports / white papers will be an advantage
  • A willingness to travel for short periods interstate and potentially overseas

 

 

Marketing Manager

Location: Melbourne (Australia)

We're seeking a passionate digital marketer with strong editorial, creative, digital and
analytical foundations to enhance the awareness of Global Reviews in the Australian market.

About the role

We are seeking an energetic, self-starting individual who will roll their sleeves up and take control of the external communication initiatives and campaigns in Australia. You will work closely with our commercial sales team, advisors and analysts to help build awareness of our digital data and insights.

What we need

You will have:

  • Excellent writing and editing skills with an ability to craft really effective, thought-provoking communication pieces (articles, blogs, web copy, campaigns) and 'calls to action'
  • Digital marketing experience using techniques such as email marketing, SEO/SEM and social media
  • Experience with running digital marketing campaigns
  • A knowledge of what represents good website design and mobile design 

 

About you

Do any of these sound like you?

  • You love digital trends and know what people want to read
  • You have an excellent creative eye
  • You don't let things leave your sight that don't meet your high standards
  • You're a productivity machine and love hitting deadlines
  • You love data and insights and uncovering hidden gems that others should hear about
  • You like to celebrate achievements but are never satisfied with the performance of yesterday
  • You embrace change and are always looking at how you can maximise the outcomes

 

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Office Numbers

Australasia
+61 3 9982 3400

United Kingdom
+44 (0) 203 725 8260 

Ireland
+353 (0) 21 601 9274

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