‍About Global Reviews

Global Reviews is an international research and insights company with offices in Melbourne, London and Cork. We specialise in competitive CX intelligence, helping clients to gain a competitive advantage in the ever-evolving digital and app landscape. We serve major clients throughout Europe, UK, Australia, New Zealand, the US and Canada, offering unparalleled brand, and competitive insights targeted at improving digital CX performance and desired business outcomes.

For over 25 years we have benchmarked what good digital experiences look like, analysing our clients’ industries, competitors, and the moments that cost them customers, turning evidence into opportunity and clear commercial priorities. Our blue-chip clients span a range of sectors including banking, superannuation, insurance, higher education and energy across the globe.   

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Role Overview

The Research Manager is responsible for designing and delivering high-quality research and insights that enable Global Reviews’ clients to make faster, smarter, and more confident decisions.

This role sits at the intersection of methodology, analytics, and storytelling, owning the end-to-end research process from survey design and scripting through to advanced analysis and the translation of data into clear, actionable insights and digital experience priorities.

The Research Manager works across quantitative and qualitative methodologies, partnering closely with Client Advisors and Operations to ensure outputs are commercially relevant, strategically sharp, and client-ready.  

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Key Responsibilities

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1. Research Design & Methodology

• Define and implement robust research methodologies tailored to client objectives  

• Design quantitative and qualitative research frameworks (CX, UX, brand, market research)  

• Develop surveys, questionnaires, and discussion guides for interviews and focus groups  

• Ensure methodological rigour, validity, and reliability across all studies  

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2. Survey Scripting, Design & Execution

• Script and program surveys using relevant platforms  

• Apply best practice in survey logic, structure, and respondent experience  

• Liaise with fieldwork providers to ensure smooth fieldwork execution  

• Troubleshoot and optimise surveys to ensure data quality  

3. Data Analysis & Insight Generation

• Analyse complex datasets using statistical and analytical techniques  

• Identify patterns, trends, and key drivers of performance  

• Integrate quantitative and qualitative data into cohesive narratives  

• Translate findings into clear, actionable insights  

• Support Client Advisors in the preparation of insights reports and presentations to clients  

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4. AI-Enabled Insights & Innovation

• Leverage AI tools to analyse both quantitative and qualitative data at scale  

• Apply AI to accelerate insight generation, text analysis, and pattern recognition  

• Contribute to the evolution of Global Reviews’ data and analytics capabilities  

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5. Cross-Functional Collaboration

• Work with Head of Commercial on proposal input (methodology and outputs)  

• Collaborate with Client Advisors to ensure insights are aligned to client needs and commercial opportunities

• Develop research insights reports and white papers to support marketing and new business initiatives

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6.  Team Capability & Development

• Manage and mentor Research Analysts  

• Assist with training on tools, processes, and quality frameworks.  

• Contribute to building scalable research operations as the business grows.

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Key Performance Indicators (KPIs)

• Quality and accuracy of research outputs  

• Timeliness of delivery against project deadlines  

• Client satisfaction with insights  

• Effectiveness of insights in driving client decisions and actions  

• Contribution to innovation in analytics and AI-enabled insights

• Marketing engagement and lead generation via insights posts and white-paper downloads.

Skills & Experience

• 5+ years experience in market research, customer experience research, or insights delivery.  

• Proven experience managing end-to-end research projects

• Strong understanding of quantitative and qualitative research methodologies  

• Experience with statistical tools such Q, SPSS and advanced Excel for data analysis

• Advanced proficiency in PowerPoint or other data visualisation tools (modelling, analysis, presentation development)  

• Experience using AI tools for analysing structured and unstructured data  

• Ability to ensure data integrity and methodological robustness  

• Excellent communication and stakeholder management skills

Personal Attributes

• Highly organised and process driven.  

• Strong ownership mindset  

• Ability to work autonomously  

• Commercially aware with strong client service focus.  

• Calm under pressure and solutions oriented.  

• Collaborative, proactive, and adaptable.  

• Passionate about quality, precision, and continuous improvement

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